Exchange Policy

The Motorcare will happily assist customers who identify a fault or problem with any of our stock, or if the incorrect product or size has been supplied.

If there is a fault or problem with any of our products, or if we supply the incorrect size, we are happy to offer returns and exchanges in these cases.

With a receipt or tax invoice:

All refunds will be provided by bank transfer upon receipt and inspection of goods by The Motorcare Group staff.

Without a receipt

Online purchases/exchanges

Online purchases can be returned by contacting our Customer Support team at

Returning product

Please contact our Customer Support team at


Unfortunately, we cannot offer a refund or exchange on the following items:

Return/exchange of faulty goods

Faulty or damaged goods under warranties

The Motorcare Group provide a guarantee of acceptable quality on every product, by law.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.