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Exchange Policy

The Motorcare will happily assist customers who identify a fault or problem with any of our stock, or if the incorrect product or size has been supplied.

If there is a fault or problem with any of our products, or if we supply the incorrect size, we are happy to offer returns and exchanges in these cases.

With a receipt or tax invoice:

  • We can provide a refund
  • All returned goods must be unused and undamaged, in original packaging and in saleable condition

All refunds will be provided by bank transfer upon receipt and inspection of goods by The Motorcare Group staff.

Without a receipt

  • All goods for exchange must be unused and undamaged, in original packaging and in saleable condition

Online purchases/exchanges

Online purchases can be returned by contacting our Customer Support team at info@motorcaregroup.com.au.

Returning product

Please contact our Customer Support team at info@motorcaregroup.com.au.

Exceptions

Unfortunately, we cannot offer a refund or exchange on the following items:

  • Used products
  • Any damaged equipment where the damage is not associated with transport
  • Where there is no fault or damage, or you simply change your mind

Return/exchange of faulty goods

Faulty or damaged goods under warranties

The Motorcare Group provide a guarantee of acceptable quality on every product, by law.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.

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WE ARE HERE TO ASSIST YOU IN PROTECTING YOUR CAR